Hi, I'm Amr Elmoshnib
Amr Elmoshnib is a healthcare operations and digital solutions professional with over 14 years of experience in healthcare administration, patient experience, and operations management. I specialize in improving workflows, optimizing business processes, and delivering exceptional service experiences.
About me
Driving Healthcare Excellence Through Operations, Innovation & Digital Transformation.
Transforming Healthcare Operations into Exceptional Patient Experiences.
I’m a healthcare operations and digital transformation professional with over 14 years of experience across healthcare administration, patient experience, customer service, and business operations.
My professional journey includes working with Mediclinic Middle East and Les Toises Wellbeing Center, where I’ve contributed to improving operational workflows, implementing digital healthcare systems, enhancing patient services, and supporting business development initiatives.
About me
Driving Healthcare Excellence Through Operations, Innovation & Digital Transformation.
Transforming Healthcare Operations into Exceptional Patient Experiences.
I’m a healthcare operations and digital transformation professional with over 14 years of experience across healthcare administration, patient experience, customer service, and business operations.
My professional journey includes working with Mediclinic Middle East and Les Toises Wellbeing Center, where I’ve contributed to improving operational workflows, implementing digital healthcare systems, enhancing patient services, and supporting business development initiatives.
My Professional Services
HEALTHCARE OPERATIONS
I support healthcare facilities in streamlining daily operations, improving administrative workflows, coordinating patient services, and enhancing operational efficiency.
PATIENT EXPERIENCE & CUSTOMER SERVICE.
I specialize in enhancing patient satisfaction, optimizing appointment coordination, improving communication channels, and delivering high-quality customer service across healthcare environments.
DIGITAL SOLUTIONS
I help businesses implement and optimize digital platforms, streamline administrative processes, improve system integrations, and develop practical technology-driven solutions to enhance productivity.
Transforming Healthcare Through Technology & Innovation
Helping healthcare organizations streamline operations, enhance patient experiences, and implement smarter digital solutions.
Skills
My Experience
Experience
2026 – Present
Les Toises
Wellbeing Center
Healthcare Operations & Systems Coordinator
Supporting healthcare operations, patient coordination, digital systems implementation, and administrative process improvement. Contributing to operational efficiency, patient experience, technology integration, vendor coordination, and business development initiatives.
May 2024 – June 2026
Mediclinic Middle East
Patient Administration & Virtual Care Operations
Managed patient administration and care coordination, including appointment scheduling, electronic health records, insurance verification, authorizations, billing, and claims follow-up. Supported healthcare service delivery, patient communication, reporting, and administrative workflows while maintaining high standards of accuracy, confidentiality, and patient satisfaction.
March 2020 – May 2024
Mediclinic Middle East
Contact Center Specialist
Handled high-volume patient inquiries across phone, email, and digital communication channels. Coordinated appointments, managed escalations, maintained accurate patient records, and collaborated with hospital departments to ensure efficient service delivery, patient satisfaction, and achievement of operational KPIs.
Let's Work Together
Whether you’re looking to optimize healthcare operations, enhance patient experiences, or implement innovative digital solutions, I’d be happy to collaborate and help turn your ideas into results.